One of ERCOT’s earliest projects (built on Cordova-Sencha) showed customers their power use stats. But it tripped up on several bugs–many due to the platform’s sheer age. A close audit proved upgrading it with modular fixes wasn’t the way forward. Too expensive, too much time, and still not user friendly. Instead, a pivot to native android and iOS apps would give customers an experience they’d keep coming back for. ERCOT agreed. And we got to work.
ERCOT had strategic importance to Texas. This meant advanced security protocols, controlled build environments, and limited time-sensitive access. We responded with creative workflows. Information flowed our way only when needed. Mockups and rapid prototypes helped us extrapolate data, which we then used to build the dashboard.
The app’s color-coded meters actively reflect spikes and dips in consumption. Organizations can use it to track real-time stats about wholesale power and news about alerts outages across ERCOT’s 550-strong network. Users can see drops in production, the reasons behind them, and whether they’re on reserve capacity. The app presents this in an uncluttered way that draws attention to the urgency of energy conservation.
The app allowed ERCOT to reach several people at once without relying on rude phone notifications or spammy emails. Plus, its info and design resonated with users and gave engagement a fillip.
Support and maintenance for the built-native apps became a low-burden affair, especially in comparison to the older Cordova-Sencha build. Another reason behind the low costs was the lack of heavy features, which translated to a relentless focus on user relevance.
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