Transcore operates award-winning customer service toll centers for transportation departments across the U.S. and internationally. A leader in Radio Frequency Identification systems used in the transport sector, TransCore provides access to airports, hospitals, parking garages, border patrols, trucking fleets, and the rail industry.
In 2018, Transcore approached Mutual Mobile to create a customer-centric application to collect tolls online. Transcore works with different agencies in the US. Transcore’s primary objective was to handle payments for tolls on highways efficiently. Heading in 2021, Mutual Mobile is still working with Transcore
Transcore has an in-house application development team working on the application’s backend, whereas Mutual Mobile assisted them with its frontend. Transcore has ties with contract agencies for this application, regulating more users and the easy flow of toll payments. Earlier, government authorities had to check manually, conduct paperwork, and send letters to each individual. And Transcore hoped to eliminate the long and strenuous process through a simple application.
The Transcore application helped the end-users save time. They could view all the information, tolls, payments to process, on their phone and could contact the support team quickly instead of contacting authorities and getting an issue resolved through a long process.
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