Mutual Mobile partnered with Union Bank to deliver an industry-leading user experience delivered consistently across a growing platform and feature set.
Union Bank offers everything customers expect from mobile banking, including everyday transactions like deposits, transfers and bill payments. More important, however, Union Bank wants to do more to accommodate and delight its customers. Now, Union Bank customers can do more and better customize their banking experience. They can look up account transactions by key word, for example, or make a request for a callback from bank staff to answer questions or address concerns–all from their smartphone.
Mutual Mobile created the Union Bank application with future scalability in mind. The design is easily transferable to other devices, and its elements can be shared among different products over time. This guarantees a unified user interface among future iterations, ensuring that customers continue to enjoy a familiar, useful, and satisfying experience.
"This application makes mobile banking easy and accessible to our customers, while creating a sense of awareness and community with an engaging and effective design."
Ramon Kurkchubasche - Senior Vice President, Digital Channels Union Bank