Mutual Mobile partnered with Union Bank to deliver an industry-leading user experience consistently across a growing platform and feature set
Mobile Banking: Different and Better
New, Meaningful Capabilities
Union Bank offers everything customers expect from mobile banking, including everyday deposits, transfers, and bill payments. But, more importantly, Union Bank wants to do more to accommodate and delight its customers.
Partnering with Mutual Mobile allowed Union Bank customers to customize their banking experience. For example, they can look up account transactions by keyword, request a callback from bank staff to answer questions, or address concerns — all from their smartphone.
Mutual Mobile created the Union Bank application with future scalability in mind. As a result, the design is easily transferable to other devices, and its elements can be shared among different products over time.
This guarantees a unified user interface among future iterations, ensuring that customers continue to enjoy a familiar, helpful, and satisfying experience.
"This application makes mobile banking easy and accessible to our customers, while creating a sense of awareness and community with an engaging and effective design."
Ramon Kurkchubasche - Senior Vice President, Digital Channels Union Bank